Shipping Time

Orders are usually processed and shipped as soon as possible after confirmation. Estimated delivery time is typically 7–15 business days, depending on your location, shipping carrier, and local delivery conditions. Delivery times may vary due to customs clearance, carrier delays, weather, or other unexpected situations.

Shipping Fees

Shipping costs are calculated at checkout based on the delivery destination, package weight, and selected shipping method. From time to time, OrangePet may offer free shipping promotions or special shipping discounts.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email. You can use this tracking number to check your package status through the carrier’s official website.

Shipping Areas

We currently ship to most international destinations. Some remote areas may require additional delivery time or may have limited shipping availability.

Customs & Duties

International orders may be subject to customs duties, import taxes, or local fees. These charges are determined by the destination country and are the responsibility of the customer.

Delays & Exceptions

Shipping delays may occur due to customs inspections, weather conditions, holidays, carrier disruptions, or other circumstances beyond our control. We appreciate your patience and understanding in these situations.

Important Notice

Please make sure your shipping address is complete and accurate before placing your order. OrangePet is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete address information.